Cancellation Policy – eNepalShop
At eNepalShop, we understand that sometimes plans change. This Cancellation Policy explains how and when you can cancel an order.
1. Order Cancellation by Customer
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Orders can be cancelled before dispatch only.
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To cancel an order, please contact us as soon as possible with your Order ID.
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Once the order is shipped or dispatched, cancellation requests will not be accepted.
2. Cancellation Process
To request cancellation:
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Contact us via email or phone
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Provide:
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Order ID
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Reason for cancellation
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Our team will confirm whether the order is eligible for cancellation.
3. Refund for Cancelled Orders
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If the order is cancelled before dispatch, a full refund will be initiated.
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Refunds will be processed within 3–7 business days.
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Refunds will be made through:
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Original payment method (eSewa, Khalti, bank transfer, etc.)
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Or store wallet/credit (if applicable)
4. Cancellation by eNepalShop
We reserve the right to cancel an order in cases such as:
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Product out of stock
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Pricing or listing errors
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Payment issues
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Suspected fraudulent activity
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Incomplete or incorrect delivery information
In such cases, customers will be fully refunded.
5. Non-Cancellable Orders
The following orders cannot be cancelled:
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Orders already shipped or out for delivery
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Customized or made-to-order products
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Sale, discounted, or clearance items (if specified)
6. Contact Us
If you have any questions or concerns about this Cancellation Policy, please contact us:
eNepalShop.com
Email: enepalshop51@gmail.com
Phone: +977 984-1272614
Address: Kathmandu, Nepal
Thank you for trusting eNepalShop.com with your personal information!
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