Return Policy – eNepalShop
At eNepalShop, customer satisfaction is our priority. If you are not happy with your purchase, you may be eligible to return the product under the conditions outlined below.
1. Return Eligibility
A product is eligible for return if:
-
The product received is damaged, defective, or wrong
-
The product does not match the description or order details
-
The product is unused, unwashed, and in original packaging
-
Return request is made within 3–7 days of delivery
2. Items Not Eligible for Return
We do not accept returns for:
-
Used, washed, or altered products
-
Products damaged due to customer mishandling
-
Innerwear, personal care, or hygiene-related products
-
Sale, discounted, or clearance items
-
Digital products (if applicable)
3. How to Request a Return
To request a return:
-
Contact us via email or phone
-
Share the following details:
-
Our team will review and respond within 24–48 hours
4. Return Shipping
-
If the return is due to our mistake (wrong/damaged product), return shipping is free
-
For other approved returns, shipping costs may be borne by the customer
-
Products must be returned securely packed
5. Inspection & Approval
-
Returned products will be inspected upon receipt
-
If the product meets return conditions, it will be approved for:
6. Late or Rejected Returns
7. Damaged on Delivery
If your order arrives damaged:
Claims reported late may not be accepted.
8. Contact Us
If you have any questions or concerns about this Return Policy, please contact us:
eNepalShop.com
Email: enepalshop51@gmail.com
Phone: +977 984-1272614
Address: Kathmandu, Nepal
Thank you for trusting eNepalShop.com with your personal information!
english
